Introduction

Welcome to IT TEAL. This Privacy Policy explains what personal information we collect when you visit or interact with the website https://itteal.com, how we use and disclose that information, and the choices available to you. By using the website, you agree to the collection and use of information in accordance with this Policy.

Data controller and contact details

The data controller for information collected through this website is: IT TEAL COMPANY Warehouse #2 — 56 St — Industrial Area 3 — Industrial Area — Sharjah, UAE Phone / WhatsApp: +971556062148 If you have questions about this Policy or wish to exercise your privacy rights, please use the contact form on the website or the telephone or WhatsApp number above.

Information we collect

We collect the following categories of information: – Information you provide directly: account registration details such as name, email address, password and company information when supplied; information submitted through contact forms, quote requests or messages including name, email address, telephone number and the message content; order and billing details required to process purchases including billing and shipping addresses and telephone number; content you publish in blog comments or product reviews including name, email address, website and the text of the comment or review. – Information collected automatically: server logs and technical data such as IP address, browser type and version, pages visited, referral and exit pages, timestamps and device information collected by our servers and analytics systems; cookies and similar technologies. – Information from third parties: information received from third-party services you use to interact with our website, for example social login providers, payment processors and analytics services, subject to their terms and privacy policies.

Purposes of processing and legal bases

We process personal information for the following purposes: – To operate, maintain and provide the website and online store including order processing, fulfillment and payment handling. – To communicate with you about your account, orders, support requests and security matters. – To maintain, analyze and improve the website, to diagnose technical issues, to detect and prevent fraud and abuse and to ensure the security of our services. – To personalize your experience, for example by saving addresses, wishlists and providing tailored product recommendations. – To operate blog features such as comments and to moderate and verify comment submissions. Where applicable, we rely on one or more lawful bases for processing including contract performance, legitimate interests, compliance with legal obligations and your consent. If we need to process your data for any other purpose or rely on a different legal basis, we will inform you in advance.

Comments and public content

When visitors submit comments we collect the information provided in the comment form together with the commenter’s IP address and browser user agent string to aid spam detection. An anonymized hash of your email address may be provided to Gravatar to determine whether you are using that service. After a comment is approved, the commenter’s profile image if any may be displayed publicly alongside the comment.

Media uploaded by users

If you upload images to the website do not include embedded location data such as EXIF GPS information. Other users may download images and extract embedded location data.

Cookies and similar technologies

We use cookies and similar technologies for site functionality, user preferences, analytics and performance, and marketing where consent is obtained. Typical cookie behaviors include: – If you leave a comment you may choose to save your name, email address and website in cookies for convenience for up to one year. – When you visit the login page we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and expires when you close your browser. – When you log in cookies will store your login status and display preferences. Login cookies generally persist for two days. Selecting Remember Me extends login persistence to two weeks. Display preference cookies may persist for one year. – If you edit or publish content an additional cookie indicating the post ID may be saved and will expire after one day. You may control cookie settings through your browser and opt out of some third-party cookies via third-party opt-out mechanisms. Blocking cookies may affect website functionality.

Embedded content from other websites

Pages on this website may include embedded content such as videos, images and social media widgets. Embedded content behaves as if you visited the source website directly. Those third-party websites may collect data about you, use cookies, embed additional tracking and monitor your interaction with the embedded content including if you are logged into the third-party service.

Recipients and categories of recipients

We share personal information with: – Service providers that perform services on our behalf including payment processors, hosting and infrastructure providers, shipping partners, analytics providers, email delivery services and spam detection services. – Law enforcement, regulators or other third parties where required by law or to respond to legal process. – Third parties in connection with a sale, merger, reorganization, financing, change of control or transfer of assets. If you request a password reset your IP address may be included in the reset email to help detect misuse. We require third-party recipients to process personal data only for the purposes we specify and to maintain appropriate security measures.

Data retention

– Comments and related metadata are retained indefinitely to enable recognition and automatic approval of follow-up comments. – Account information is retained for the duration of the account. You may delete your account or request deletion of your personal data at any time. – Order, billing and tax records are retained as required for business, legal and tax purposes and in accordance with applicable law. – Other personal data is retained only as long as necessary to fulfill the purposes set out in this Policy or as required by law.

Your rights

Subject to applicable law you may have the right to access the personal data we hold about you, correct inaccurate or incomplete data, request deletion of your personal data subject to legal exceptions, restrict or object to certain processing, obtain a machine-readable copy of data you have provided and withdraw consent for processing that is based on consent. To exercise any right contact us using the methods set out on the website. We may require verification of identity. These rights are subject to exceptions and limitations under applicable law.

How to request data or deletion

If you have an account or have left comments you may request a copy of the personal data we hold about you and request deletion of your data. To make such a request use the contact form on the website or call or message us on WhatsApp at +971556062148. We will respond to verifiable requests in accordance with applicable law.

International transfers

Visitor comments and certain site data may be processed by automated spam detection services. Personal data may be processed stored or transferred to servers and service providers located in countries other than your own. Where transfers occur we will take reasonable measures to ensure appropriate safeguards are in place.

Security

We implement reasonable technical administrative and physical measures to protect personal information. No website or internet transmission is completely secure and we cannot guarantee absolute security. We are not liable for unauthorized access beyond our reasonable control.

Payment processing

Payment card details are collected and processed directly by third-party payment processors and are not stored on our servers. Use of these payment services is governed by the payment provider’s privacy policy. We recommend reviewing the payment provider’s privacy policy before completing a transaction.

Minors

The website is not intended for children under 16 or the minimum age in your jurisdiction. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child we will take steps to remove that information and terminate the associated account.

Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised Last updated date. Continued use of the website after changes are posted constitutes acceptance of the updated Policy.

Links to other websites

This website may contain links to other websites. This Policy does not apply to third-party websites. We encourage you to read the privacy notices of each website you visit.

Contact information

For questions about this Privacy Policy to exercise your rights or to make a privacy complaint please use the website contact form or call or message us on WhatsApp at +971556062148.